Refund and Cancellation Policy

The essentials

• Cancel whenever you want from your account, in two clicks and without writing to anyone. Your plan runs until the end of the paid month and nothing else is charged.
• If you are a consumer, you have 14 days to withdraw: we refund what you paid minus the part of the month already gone by (section 3).
• If we charge you by mistake or a change by Anthropic or Instagram stops you from using Reels Virales en Automático, we refund the money; if something on our side fails, we compensate you (section 4).
• Write to us before complaining to your bank: we sort it out faster and without your account being paused.

1. How to cancel

• On the website: go to your account → “Cancel my plan” → confirm it on the secure payments page.
• By email: write to hola@reelsvirales.com from your account email and we will do it for you.

We confirm the cancellation by email. We will not ask you to call or to explain why (the payments page lets you tell us, if you want).

2. What happens when you cancel

• With a paid plan: it stays active until the end of the month already paid and until then your reels are still published. There are no more charges.
• With a pending payment: cancellation is immediate and we do not try to charge you again.
• You can undo the cancellation while the month is still running, in your account (“Manage subscription”).

3. Withdrawal (14 days)

If you are a consumer, you can withdraw from the contract within the 14 calendar days after contracting (the day you take out the plan), without giving any reason:

• With the “Withdraw from contract here” button in your account, which asks you for a confirmation and sends you an acknowledgement with the date and time.
• Or with a clear statement by any means, for example an email to hola@reelsvirales.com. You can use the form below, but you do not have to.

What we refund: what you have paid, minus the part of the service you have already received if you asked for it to start straight away (the proportion of the paid month already gone by: the service is provided day by day). If you paid without asking for it, we refund everything.

Example: you pay €29 for a 30-day month and withdraw after 6 days. We refund €23.20 (the 24 days you have not used). Before you confirm the withdrawal, we show you how much we will refund.

4. Other cases in which we refund or compensate you

5. When there is no refund

• For the days left in the month after cancelling: the plan stays active until the end, so there is no partial refund.
• For a day's publications that did not happen because your pilot did not prepare reels (your computer off, your Claude with no usage available…).
• Because your Claude plan's limits fall short: they are set by Anthropic and are not part of Reels Virales en Automático. If in the first 14 days you see that it is not enough, you can withdraw.
• For the results of your reels (views, followers or sales), which we do not promise, or because Instagram limits or closes an account under its rules.
• If we delete your account at your request, for what is left of the paid month. Before you confirm the deletion, we tell you.

6. How and when we refund you

• By the same payment method you used and at no cost to you, within 14 days at the latest from when you ask us or tell us you are withdrawing. Your bank may take a few more days to show it.
• When the whole charge for the current month is refunded, the plan is cancelled at that moment. If we refund only part of it, we tell you what happens with your plan.
• We confirm by email the exact amount refunded when we make the refund.

7. Disputes and chargebacks

If you do not recognise a charge, write to us at hola@reelsvirales.com: we review it and, if appropriate, refund it straight away. If you open a dispute with your bank, your account is paused while it is resolved and we stop charging you: your plan's cancellation is scheduled for the end of the month (or is immediate, if you had a pending payment). If the dispute is resolved in our favour or you withdraw it, we reactivate the account and you can have your plan again. The same amount is not refunded twice, by us and by your bank.

Withdrawal form

You only need to fill it in and send it if you want to withdraw from the contract and prefer to do it in writing.

To Adverter Group SLU, Fiter i Rosell 30, AD700 Escaldes-Engordany, hola@reelsvirales.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*):

Service: Reels Virales en Automático, plan: ____________________

Contracted on (*): ____________________

Name of consumer(s): ____________________

Account email: ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is submitted on paper)

Date: ____________________

(*) Delete as appropriate.